On May 5, 2024, a Delta Air Lines Airbus A319-114 aircraft taxied at Los Angeles International Airport after arriving in Los Angeles, California from Las Vegas.
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Delta Airlines Thursday said last month mass strike The outage and subsequent mass flight cancellations cost the company an estimated $550 million and it reiterated that it is pursuing legal claims against the company Microsoft.
The Atlanta-based airline said in a securities filing that the financial impact includes a $380 million decrease in revenue for the quarter, “primarily due to customer refunds for canceled flights and cash and SkyMiles program payments.” “Provide compensation to customers in the form of compensation.”
The airline said the incident, which canceled about 7,000 flights, also meant $170 million in charges “associated with the technology-driven outage and subsequent resumption of operations,” adding that its fuel costs were higher due to canceled flights. A possible reduction of $50 million.
Delta has had a harder time than its rivals recovering from a July 19 outage that knocked millions of Windows-based machines offline around the world. The disruption, which occurred during the peak summer travel season, left thousands of Delta customers stranded and was a rare event for an airline that has positioned itself as a premium carrier with top ratings for reliability.
“An operational disruption of this length and magnitude is unacceptable, and our customers and employees deserve better,” Chief Executive Ed Bastian said in the filing. “Since the incident, our employees have restored operations to Industry leadership and the level customers have come to expect from Delta Air Lines.”
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