On July 19, 2024, in Ankara, Turkey, CrowdStrike, which provides network security services to the American technology company Microsoft, caused a global communication interruption, causing a blue screen of death error on the computer screen.
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mass strike CEO George Kurtz said more than 97% of Windows sensors are back online after the cybersecurity company’s update caused one of the world’s worst IT outages.
“For our customers who are still impacted, please know that we will not rest until we have fully recovered,” Kurtz said in a LinkedIn post Thursday.
Last week, CrowdStrike released a routine update to users around the world, mainly large enterprises, containing a bug that crashed the Microsoft Windows operating system.
Many users woke up to a blue screen error in Windows on Friday. IT outages have sparked chaos around the world, with flights canceled, businesses closing early and even health care workers scrambling to stay afloat.
CrowdStrike retroactively updated to address this issue.
The company’s stock price has taken a beating since the incident, and Chief Executive Officer Kurtz hopes to limit the reputational impact.
“I am deeply sorry for the disruption caused by this outage and personally apologize to everyone affected,” he wrote on LinkedIn. “While I cannot guarantee perfection, I can guarantee a focused, effective and urgent response. .
To apologize for the incident, CrowdStrike sent Uber Eats gift cards to “teammates and partners who have been helping customers through this difficult time,” a company spokesperson told CNBC.
TechCrunch The news was previously reported, adding that some people were experiencing problems using the gift cards.
“Due to the high usage, Uber flagged this as fraudulent,” a CrowdStrike spokesperson said.
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