Delta Air Lines CEO Ed Bastian was interviewed in New York, the United States, on Monday, November 7, 2022.
Gina Moon | Bloomberg | Getty Images
Delta Airlines Chief Executive Ed Bastian said a massive IT outage earlier this month that left thousands of customers stranded will cost the company $500 million.
Airline cancels more than 4,000 flights as glitch causes power outage mass strike Software updates and require thousands of times Microsoft Systems around the world are offline.
Other airlines recovered more quickly, and Delta’s cascading outages and customer reaction prompted a U.S. Department of Transportation investigation.
Bastian, who was traveling in Paris last week, told CNBC’s “Squawk Box” on Wednesday that the airline would seek damages for the disruption, adding, “We have no choice.”
The disruption is a rare debacle for an airline that has positioned itself as a premium carrier among the best among U.S. airlines in terms of profitability and punctuality.
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