On July 2, 2022, a Delta Air Lines aircraft appeared at John F. Kennedy International Airport in Queens, New York City, USA during the July 4th weekend.
Andrew Kelly | Reuters
Delta Air Lines The lawsuit was filed on Friday mass strike Georgia accused the security software provider of breach of contract and negligence during an outage in July that crippled millions of computers and canceled 7,000 flights.
Other airlines recovered faster than Atlanta-based Delta Air Lines, which said the incident reduced revenue by $380 million and incurred $170 million in costs. A flawed software update affects computers running Microsoft’s Windows operating system.
Days after the outage, Delta hired David Boies of the law firm Boies Schiller Flexner to represent CrowdStrike and Microsoft. Delta is seeking damages, as well as legal costs and punitive damages.
“CrowdStrike caused a global catastrophe because it cut corners, cut corners, and circumvented its advertised testing and certification processes for its own benefit and profit,” Delta said in the complaint. “If CrowdStrike was deployed on a computer before being deployed, If a faulty update is tested on the computer, the computer will crash.”
Delta had disabled automatic updates for CrowdStrike, but the update reached its computers anyway, the airline said in the lawsuit. Delta claims that CrowdStrike’s Falcon software creates and exploits unauthorized doors in Windows, which the airline says it would never allow.
“I think the serious damage that was done should be fully compensated,” Delta CEO Ed Bastian told CNBC earlier this month.
CrowdStrike representatives did not immediately respond to a request for comment. Chief Executive George Kurtz has apologized for the incident and the company has pledged to change its practices to prevent similar incidents from happening. In August, CrowdStrike lowered its full-year guidance due to disruption-related customer commitment packages.
Microsoft discussed various potential enhancements with CrowdStrike and other endpoint security software vendors at its September summit.
watch: Delta Air Lines hits back at CrowdStrike, says outages cost $380 million in revenue
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