On February 22, 2024, in Sydney, Australia, a Qantas plane took off from Sydney International Airport.
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Qantas The airline apologized on Wednesday after some passengers using the Qantas app saw other passengers’ names, flight details and loyalty status.
The national airline said there was no indication this was a cyber security incident and its current investigation suggested the data breach was caused by technical issues related to recent system changes.
Qantas shares fell 1.2% in Wednesday trading.
During two sessions on Wednesday morning, some users of the Qantas app saw details of other members of the airline’s frequent flyer program, including their names, upcoming flight details, loyalty point balances and status. The leak did not make other passengers’ financial information visible.
Qantas said customers were unable to transfer or use other people’s airline points and there were no reports of customers using incorrect messages to board flights.
During the event, Qantas advises customers to log out and then log back in to their Frequent Flyer app accounts.
“We sincerely apologize to all affected customers and continue to monitor the Qantas app closely,” the airline said in a statement.
The Qantas incident follows other airlines that have experienced data breaches involving malicious actors in recent years.Air Europa last year tell customers British Airways was fined £20 million ($24.9 million) in 2020 over a major data breach that exposed the personal and credit card details of hundreds of thousands of passengers, Reuters reported.
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